Droit de rétractation — last updated 5 August 2026.
Under articles L221-18 and following of the Code de la consommation, you may withdraw from your order within 14 days of receiving it, for any reason at all. You do not have to explain why.
To withdraw, email Maximilien.bozon@gmail.com with an unambiguous statement that you are withdrawing. Any clear statement is enough — you may use the form below, but you are not obliged to.
Formulaire type de rétractation — complete and return this only if you wish to withdraw from the contract.
To Maximilien Bozon (VetCo), 23 rue Pierre Brossolette, 78350 Jouy-en-Josas, France, Maximilien.bozon@gmail.com:
I hereby give notice that I withdraw from my contract of sale for the following goods:
Ordered on / received on: ……………
Consumer's name: ……………
Consumer's address: ……………
Order number: ……………
Date: ……………
Once you have told us, send the notebook back within 14 days. Return postage is at your own cost unless the item is faulty or was sent in error, in which case we cover it.
Please pack it well enough to arrive undamaged, and keep your proof of postage — until it reaches us it remains your responsibility.
We refund within 14 days of receiving the notebook back, using the same payment method you used, unless you agree otherwise. The refund covers the price of the goods plus the standard delivery charge you originally paid. If you chose tracked 24-hour delivery, we refund the standard rate rather than the premium.
We may reduce the refund if the notebook has been handled beyond what is necessary to establish its nature and characteristics — looking through it as you would in a shop is fine; writing up a fortnight of cases is not.
This is separate from the right of withdrawal and lasts far longer. Under the garantie légale de conformité you have two years from delivery to have a non-conforming item repaired or replaced, and the garantie des vices cachés applies to hidden defects.
If your order arrives damaged, misbound, missing pages or is simply not what you ordered, email us with a photo. We will send a replacement or refund you in full, including all postage, and we pay for the return.
Contact us if your order has not arrived within 10 working days of dispatch. We will chase it, and if it is genuinely lost we will replace or refund it.
You may refer the dispute free of charge to a consumer mediator — details on the Legal Notice page.